Terms and Conditions

YourFramer Terms and Conditions


This website is operated by YourFramer.com (“this website”).

YourFramer.com has developed software to enable the user to upload their image and select a mount and frame combination. Our Terms and Conditions may be updated at any time, but you will find the most recent version on this website. We may change the format and content of this website (or any products or services offered by this website) at any time.

YourFramer values the relationship with you and appreciates your custom. We offer a privacy policy and protect you privacy.

The YourFramer picture framing team manufacturers your custom frame order to the specifications you have selected.

Services and Payment

YourFramer prints your image to the specifications you have selected. We then custom make the frame as you have specified.

Orders placed on this website are protected by Secure Sockets Layer (SSL) protocol to ensure privacy and security of your ordering and payment information.

You will be charged for postage for the order.

Payment is required before goods will be dispatched.

YourFramer reserves the right to discontinue or change a product at any time.

Shipping, Warranties and Returns

YourFramer will take all reasonable steps to provide a fault free product. Picture Frame moulding is made of natural materials and as such has slight colour variations. We will use our expertise and experience in picture framing to maintain appropriate continuity.

Using our experience, we will package your order with all reasonable care.

Loss or damage of goods must be reported to YourFramer within 7 days of the date of your invoice, and cannot be replaced after 7 days of receipt of goods. Once your order is dispached, delays in shipping are not the responsibility of YourFramer.

YourFramer will replace goods if they arrive damaged when reasonable. Goods collected from us are the receivers responsibility as soon as they leave the premises – goods damaged in own transit cannot be replaced.

Customers are responsible for collecting goods from post office or couriers once if goods were unable to be delivered. If goods are not collected or a redelivery is not organised they will be returned to us. We will resent at your cost, but will YourFramer will not take responsibility for the goods that are resent.

You must contact YourFramer prior to attempting to return any order.


YourFramer respects the privacy rights of others and our Privacy Policy is available online.

You retain all intellectual property rights, including copyright, to the images that you upload to this website or emailed to us.

We may print, modify, transmit, distribute or delete any of the images that you upload or email to us, provided that this use is necessary in order to provide any of the services offered by us via this web site or is otherwise allowed by these terms.

It is a condition of allowing you to use this website and any services offered through it that you have the right to copy, upload or otherwise deal with images in relation to this website and to allow us to process and otherwise deal with those images in accordance with these terms. You may not upload, email to us, request us to print or otherwise deal in relation to this website with any images or other material in accordance with these terms. For example, you may not take images from another website or other publication and do anything with them unless you have permission of the relevant rights owner.

User Content

By using this website and our services you indicate that you accept this Agreement and that you agree to be bound by and subject to the terms and conditions contained herein.

You agree not to upload or submit any content that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of this website.

You wil be solely responsible for the content you upload to this website and it will not be pornographic, obscene or indecent or YourFramer reserves the right to refuse the order.

You are advised to keep backup copies of all material provided to this website. We will not be responsible for keeping backups or for loss of, or deletion or corruption of any images or any other material.